Refund policy

SHIPPING POLICY

All U.S. orders over $100 will receive FREE shipping. 

Please allow 3-5 business days for order processing time. Tracking information will be provided to the email the customer submitted upon checkout. Orders will not be processed or shipped on weekends or holidays. 

RETURN POLICY

We will accept returns on items 14 days after the item has been marked as delivered. Any returns that are postmarked after the 14 day return window will be rejected. You will be required to pay a re-shipping fee to receive your merchandise back. If the customer has not paid the re-shipping fee after 7 days, those items will be donated.

Items marked 20% off or more will be FINAL SALE and are ineligible for returns. 

All items must be free of stains, cigarette smoke, perfume, deodorant, animal hair, makeup, and must have the appearance of being unworn. Items must also have the original tags attached and you must show your receipt at the time of return. 

If your order has been accepted for return, store credit will be issued within 3-5 business days. You will be notified via email when your store credit is issued. At this time, we only offer store credit for returns. No exceptions. Store credit never expires. 

DEFECTIVE OR DAMAGED MERCHANDISE

Please inspect your order immediately upon delivery. If you believe you have received defective or damaged merchandise, you must contact us within 3 days of the package being marked as delivered. No exceptions. If the customer does not contact Garrison & Co. within 3 days of the order being delivered, the return will be rejected.

LOST OR STOLEN PACKAGES

Garrison & Co. will not be responsible for packages that are stolen or lost in transit. Please contact your local post office for assistance. Garrison & Co. will not be responsible for lost or stolen packages when the customer provided an incorrect address. Any packages returned to us that are marked as undeliverable will be re-shipped at the customer's expense. We are not responsible for refunding or replacing shipments for packages shown as delivered. We will work with our customer to file a claim through your local post office. We will work with customers to replace packages after we receive a copy of the filed police report.